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Topic by MrWoody posted 04-16-2008 05:23 PM 4384 views 0 times favorited 6 replies Add to Favorites Watch
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MrWoody

8 posts in 4950 days

04-16-2008 05:23 PM

Topic tags/keywords: rant

I called for a utility locate to do some excavation in my front yard.
It only took 30 minutes. 20 minutes for the talking computer to get confused and connect me with a real person. Once I got a human it less than 10 minutes to have the request processed. Modern technology is just wonderful ?



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MsDebbieP

628 posts in 4963 days

04-16-2008 08:36 PM

yup :)

and then at Rick’s last job, they marked all the wires (yah, sure they did) and they dug up the yard and 1/2 the area lost their phone service. Huh.
They forgot to check for wires where the actual digging was going to take place!

-- ~ Debbie, Ontario Canada

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MrWoody

8 posts in 4950 days

04-16-2008 09:39 PM

The last time I called, when you just called and number and talked to a person right off, they marked the locations and they were all wrong. The street had just been widened, all the services had been moved.
They just used drawings that were out of date by 3 months, luckily I had watched the process and knew where they actualy were, but you still have to call.

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Dadoo

30 posts in 4949 days

04-21-2008 02:34 AM

Yes…You can loose your shirt if you cut thru a cable…especially fiber optic cable. And I’ve seen power cables take the teeth right off an excavator bucket. Calling before you dig don’t guarantee you’ll not hit a cable, but will C.Y.A. (cover yer arse) if you hit one in an unmarked area.

You know one of the strangest one’s I’ve seen was when our plow crew hit a city water main while doing a road bore. Maps showed the main down at the 4’ depth…they hit it at 17”. Filled the manhole so fast everyone got wet. Came up thru the street and lifted a car off the tires. Amazing stuff water.

-- Dadoo!

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lindaj448

2 posts in 4657 days

02-13-2009 08:27 PM

Ha ha ha ha…..

That sound about right 20min talking to the automated system only, to get put on hold for 15min, to be lied to that your call is important to them so don’t hang up, calls are taken in the order they are received, then finally when you are late for an appointment, have to pee, dinner is boiling over and the baby is crying, someone comes on the line tells you that no one can help you at this time can they take your number and have someone call you back tomorrow, some time between 8AM and 2PM? AAAAaaaaarrrrrrrrrrrrrggggggggggggh!!
Cheers
Linda

_
Spray Foam Direct offers spray foam insulation products and information.

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donbee

4 posts in 4587 days

05-06-2010 02:26 PM

Automated Attendant (that’s what they call the computer that answers your calls) is MISUSE of technology and shows the contempt in which the user of that technology holds us.

I worked for a company, the owner of which said we could use that sort of thing or even an answering service only after he died. He insisted that a real person answer the calls and do their best to make the call pleasant.

It was curious to note that he (the owner) was one of the most unpleasant men I have ever known.

d

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wantstolearn

3 posts in 3329 days

09-23-2012 06:46 PM

How about when you call the phone company and they ask for the contractors number——ah——what?,we are burying new water pipe from the new well and we are doing it ourselves.Oh—- well if you aren’t hiring someone, you will be put on a waiting list and when we can get someone up there we will call you and tell you when.This should take about 7-10 working days. OH ,OK ,we can go that long without water—-yeah right!!!!!
Hung up the phone after a few choice words and started digging.

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